CCRSoftware Support
We support our customers! If you have a registered copy of any of our products, or you have a trial version, we will provide you with free technical support for our products via email, and if necessary by direct link to your computer via the Internet. No time limits, no annual or per-incident fees. You can contact our support department at support@ccrsoftware.com.
To be eligible for technical support you will need to provide us with your name, company name and email address. This information will be kept confidential (see our privacy policy).
You can view our complete software license agreement (PDF).
Product Updates
Once you have registered a copy of any CCRSoftware product you are eligible for product updates at no additional charge for as long as you are using the product. This does not guarantee that the product will be updated, nor does it guarantee that the product will remain compatible with future updates of the operating environment (such as Microsoft Windows) or products that it integrates with (such as QuickBooks).
You will be notified by email of any updates as they become available (unless you opt out of such notifications). All updates will be available through a download from our web page.
In some cases there may be a file conversion step that is required as a part of the update from a prior version. If you do not install each update as it becomes available, we cannot guarantee that you will be able to convert your data if you skip any versions that require a conversion. We will do our best to help you with any necessary conversions.
Subscribe to our Blogs and Other Groups
The best way to keep up to date with CCRSoftware products, and to get tips on how to work with QuickBooks, is to subscribe to one of our Blogs or follow us in Linkedin!
- See the CCRSoftware Blog for tips on how to use our products, as well as news on the latest releases, plans for the future, new products and more!
- Practical QuickBooks is a blog by Charlie Russell that offers tips on how to get the most out of QuickBooks for your company.
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We have started a Linkedin group to open discussions on our
products, as well as make announcements.
Support Ticket
If you have been issued a valid support ticket number for a direct support session, click on this link to be connected: Start Support Session.
You will be asked to enter your name and the support ticket number. When you click the Connect Now button a small support program will be installed in your computer. If you are asked to "run" or "save", always click on "run". You will be connected to our support staff. Please note that we can only access your computer when you give your permission - once the session ends we can no longer access your computer.
There will be a small window at the bottom right of your screen, you can use this to terminate the support session.
